Refund policy

We want you to love your Collins & Company purchase! Please review our return policy before purchasing.

FULL-PRICE ITEMS — 15 DAYS

Full-price merchandise may be returned within:

  • In-store purchases: 15 days of the original purchase date

  • Online purchases: 15 days of the confirmed delivery date

To be eligible, items must be unworn, unwashed, unused, in original condition and have original tags attached. Items must be free from stains, makeup, deodorant, odors, pet hair, damage or other signs of wear.

Proof of purchase is required.

STORE CREDIT ONLY

Approved returns will be issued as Collins & Company store credit only.

We do not issue refunds to the original form of payment.

SALE ITEMS — FINAL SALE

ALL SALE AND DISCOUNTED ITEMS ARE FINAL SALE.

This includes clearance, markdowns, promotional sales, items purchased with a discount or promotional code, and anything marked FINAL SALE.

Sale items are not eligible for return, exchange or store credit.

EXCHANGES

Exchanges are available on full-price merchandise only within the 15-day return window.

If your preferred size or color is available, we're happy to exchange it. If it is unavailable, store credit will be issued.

ONLINE RETURNS

To request an online return, email megan@collinsandcompany.shop within 15 days of confirmed delivery with your name, order number and item(s) you would like to return or exchange.

Please wait for return approval before sending your item back.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when you receive it. If your item arrives damaged, defective or incorrect, contact megan@collinsandcompany.shop as soon as possible so we can review the issue.

Damage caused by wear, washing, improper care or misuse is not considered a product defect.

NON-RETURNABLE ITEMS

The following are final sale and cannot be returned or exchanged:

  • Sale, clearance or discounted merchandise
  • Gift cards
  • Personalized or custom-order items
  • Personal care or beauty products
  • Items marked FINAL SALE
  • Worn, washed, used or damaged merchandise

QUESTIONS?

Contact Collins & Company at megan@collinsandcompany.shop with any questions about a return or an item's eligibility.

By completing a purchase with Collins & Company, you acknowledge and agree to this return policy.